This Agreement and Disclosure sets forth your and our rights and responsibilities concerning the use of our Internet Banking Service. In this Agreement, the word “you” and “your” refer to those who sign as applicants or any authorized user(s). The words “we”, “us”, “our” and “Bank” refer to Elkton Bank and Trust Company. “Account” refers to any type of account at the Bank. “Transaction” refers to debits or credits on an account, including withdrawals, deposits, transfers, and purchases. “Internet Banking Service” refers to the services provided pursuant to this Agreement, including Bill Payment Services.
The terms and conditions of this Agreement are in addition to, and shall supplement the terms, conditions, rules and regulations that apply to any of your existing bank accounts or services which you currently use.
Joint Accounts
The provisions of this agreement apply if any of your accounts with us are joint accounts. As a holder of a joint account, you are jointly and individually liable under this agreement. Each of you acting alone, under an assigned User ID and password may perform transactions, pay bills, obtain information, stop or change payments or transfers, terminate this agreement or otherwise transact business. We are not required to obtain the consent of or notify any other joint account holder of your actions. However, each of you will only be permitted to access accounts for which you are an owner, joint holder, or authorized user.
Each of you individually releases us from liability and agrees not to make a claim or bring any action against us for honoring or allowing any actions or transactions where the person performing the action or transaction is one of you or is otherwise authorized to use your Internet Banking Service. Each of you agrees to indemnify us and hold us harmless from any and all liability arising from any such claims or actions.
Customer Responsibility
- It is your responsibility to protect your User ID and Password. It is best to memorize this information; however, if you must write it down, be sure to keep it in a secure location that only you know.
- Do not leave your computer unattended while logged into your account.
- Do not tell anyone your User ID and Password; all transactions initiated with your access codes are your responsibility, including transactions inadvertently or unintentionally authorized by you or any party you have allowed to know your access codes. This includes losses, charges, or penalties incurred as a result of any transaction issued with your User ID and Password. If you believe your User ID and/or Password has been compromised, it is your responsibility to notify Elkton Bank and Trust Company immediately so that proper action may be taken and new access codes can be issued to you.
- It is your responsibility to see that Passwords and security codes are changed to avoid misuse on the account when an authorized signer is removed.
- It is your responsibility to be sure payee information (i.e. name, address, phone number, account number) is correct.
- It is your responsibility to be sure payment amount is correct. Disputes are between you and the payee.
- It is your responsibility to pay your bills in a timely manner. Payments should be made no later than 7 business days prior to the due date to allow time for processing and mailing of the payment. You may have the option to expedite payments through the Online Bill Pay system, however; additional fees may apply. It is your responsibility to be sure payments have been posted to your accounts. It is your responsibility to follow up with Elkton Bank and Trust Company and your payee if a discrepancy should occur.
- It is your responsibility to have available funds in your account for all transactions you are performing.
Elkton Bank and Trust Company Responsibility
- It is the bank’s responsibility to notify its customers of any changes to fees or charges 30 (thirty) days prior to the change taking effect.
- It is the bank’s responsibility to complete transactions on time according to customer instructions. However, the bank is not responsible for circumstances beyond its control (i.e. natural disaster, equipment failure) preventing transactions from being completed.
- It is the bank’s responsibility to send information as it is received from the customer. The bank is not responsible for errors made by the payee or receiving incorrect information from the customer.
- It is the bank’s responsibility to be sure each day’s transactions are transmitted or mailed. The bank is not responsible for delays in the mail or delays occurring after the transactions have left the bank.
Termination of Account
Elkton Bank and Trust Company reserves the right to terminate your online banking account at any time for any of the following reasons:
- Unpaid Fees
- Failure to comply with the Online Banking Agreement
- The bank suspects your account/account information has been compromised
- The bank suspects you are using your account for illegal purposes
- Your account remains overdrawn for 30 days
A customer may terminate their account at any time for any reason. Fees will apply through date of termination and pre-scheduled payments will be terminated. It is the customer’s responsibility to arrange other means of payment if they terminate their online bill pay account.
Password and Session Limitations
You will set up your new user name and password during the enrollment process of your Internet Banking account. You will need to change your password to something that only you know and can memorize. Do not write down your password. Also, at this time you will need to register your computer for multifactor authentication reasons. To do this, you will be asked some questions only you know the answer to. You will need to remember this information for future use of the Internet Banking site. Again, do not write this information down. Also, we have an Extended Validation (EV) Certificate that has been added to the online banking login. EV certificates will change our online banking website URL address bar to GREEN, providing you with visual conformation that you are on our secure website. EV certificates provide a special field that appears with the name of the website owner.
For the security of your account, you must change your password every six months. The password must be 6-10 characters in length and it must include two numeric and four alpha characters. If you forget your password and repeatedly attempt to gain access with an invalid username and/or password, you will be locked out after the third attempt to log in. After your third attempt, your account will be locked for a 30 minute period. If you lock your account three times, you will be permanently locked out and must notify Elkton Bank and Trust Company through an automated e-mail response system in order for your account to be reset. If you do not have e-mail access and you forget your password, you must come into the bank or call to have it reset.
Sessions online are limited to one hour per session, at which time you will be automatically logged out of your account. Also, your account will be automatically logged out after 10 minutes of inactivity. This does not lock you out of your account; you may log back in at any time after an automatic log off.
Change in Terms
Elkton Bank and Trust Company may amend this Agreement and Disclosure at any time. We may also change the Internet Banking Service, including fees, at any time. If we change any term(s) or condition(s) that result in an increase in cost or liability to you or decrease access to your accounts, we will notify you at least 30 days in advance. Notices mailed or delivered to you under this paragraph will be considered effective if mailed to the most recent address shown for you on the account records, sent to the e-mail address which you authorized to receive such notices and/or disclosures or by posting the required notice on the Bank’s website. You understand that by using the Internet Banking Service after such notification is made, and after the change becomes effective, you agree to the change.
We do not need to provide you with any prior notice when an immediate change in terms or conditions of the Agreement is necessary to maintain or restore the security of our system or an account. However, in these cases if the change is made permanent, we will provide you with notice of the change with the next regularly scheduled periodic statement we send you if practicable, or within 30 days, providing disclosure does not jeopardize the security of our system or account.
Fees
The fee for Online Banking Bill Payment is available on our “Fees and Charges” schedule. The account will be charged the fee, as long as you are signed up for the program, whether or not checks are issued.
Transactions
When Elkton Bank and Trust Company receives payment instructions from you, the customer, it is considered an authorization for us, the bank, to debit your account for the funds and remit them to the payee you specify on your behalf.
In Case of Errors or Questions about Your Electronic Transfers:
In Case of Errors or Questions About Your Electronic Transfers you can call us at 270-265-9841, e-mail us at [email protected], or Write us at Elkton Bank and Trust Company, PO Box 98, Elkton, KY 42220, as soon as you can, if you think your statement of receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
- Tell us your name and account number (if any)
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error; so that you will have the use of the money during the time it takes us to complete our investigation.
